Analyst, Accounts Receivable

Job Purpose responsible for day-to-day accounts processing. This position will require strong professional communication skills, attention to detail, problem solving skills, and the ability to carry out multiple tasks in a fast paced, changing environment.

Key Responsibilities

  • Consults with claim processors at third party payer companies regarding disputes.
  • Follows up on bills not processed within usual claim period.
  • Stamps, files and maintains all relevant accounting documents and files.

 Required Skills/Experience 

  • Bachelor’s degree or relevant equivalent experience preferred.
  • Must be computer literate and able to manage high volume of inbound calls.
  • Must have outstanding customer service, problem-solving and strong verbal communication skills.
  • Clear speaking voice is required.
  • Previous accounts receivable or accounts payable experience preferred.

Analyst, Accounts Payable

Job Purpose  The Accounts Payable Analyst is responsible for day-to-day accounts processing. This position will require strong professional communication skills, attention to detail, problem-solving skills, and the ability to carry out multiple tasks in a fast-paced, changing environment.

Key Responsibilities

  • Responsible for the production of all non-payroll checks on a weekly basis.
  • Correctly enters bills with designated account codes into payable system.
  • Reconciles sales order documents and approved requisitions of received invoices.
  • Communicates with vendors the status of their bills and obtains any necessary information needed to complete the process.
  • Monitors cash outflow and outgoing checks to ensure that all necessary documents are being submitted.

Required Skills/Experience 

  • Bachelor’s degree or equivalent work experience; college degree preferred.
  • Previous accounts receivable or accounts payable experience preferred.
  • Must be computer literate and able to manage high volume of inbound/outbound calls.
  • Outstanding customer service and problem-solving skills.
  • Clear speaking voice required.
  • Strong organizational skills.
  • Effective verbal and written communication skills.

Analyst, Billing & Collections

Job Purpose The Analyst is responsible for day-to-day accounts processing. This position will require strong professional communication skills, attention to detail, problem solving skills, and the ability to carry out multiple tasks in a fast paced, changing environment.

Key Responsibilities

  • Process billing and ensure that supporting documentation meets requirements for reimbursements by insurance carriers.
  • Consult with insurance carriers on any appeals and processing status of any outstanding invoices.
  • Apply payments received to corresponding invoices.

Required Skills/Experience 

  • Bachelor’s degree or equivalent work experience; college degree preferred.
  • Strong organization, time management and problem-solving skills.
  • Computer literate with knowledge of Excel and Adobe.
  • Must be computer literate and able to manage high volume of inbound/outbound calls.
  • Outstanding customer service and problem-solving skills.
  • Clear speaking voice required.
  • Strong organizational skills.
  • Effective verbal and written communication skills.
  • Knowledge of Workers’ Compensation claims processing with an understanding of medical coding and terminology is a plus.

Care Coordinator

Job Purpose to provide customer service assistance to clients who are arranging for medical services or products to be provided to workers’ compensation patients. The Care Coordinator is the first and main point of contact for our clients and network providers.

Key Responsibilities

  • Responsible for assisting clients via phone, email, and fax.
  • Ability to answer questions regarding medical services/products and pricing.
  • Arrange for patients to receive medical services/products in a timely manner.
  • Locate vendors in areas when there is no network coverage.
  • Follow up with patients to make sure that all the services/products were provided and that the patient’s needs have been met.
  • Update clients verbally and via email throughout and following the order process.

 Required Skills/Experience 

  • Bachelor’s degree or relevant equivalent experience.
  • Strong organization, problem-solving and group work leadership skills.
  • Ability to interact with people of all ages and cultural backgrounds.
  • Sound, current computer and small office management skills.
  • Effective verbal and written communication skills with an outgoing personality.
  • 1-2 years of customer or patient service experience preferred.  

Complex Care Coordinator, Registered Nurse (RN)

Job Purpose the Complex Care Coordinator, RN provides customer service assistance to clients who are arranging medical services or products to be provided to workers’ compensation patients. This person is the first and main point of contact for clients as well as network providers.

Key Responsibilities 

  • Responsible for assisting clients via phone, email, and fax 
  • Ability to answer questions regarding medical services
  • Arrange for patients to receive medical services/products in a timely manner
  • Locate vendors in areas when there is no network coverage; relay vendor details to provider relations
  • Follow up with patients to ensure that all services/products were provided and that patient’s needs have been met
  • Update clients verbally and via email throughout the life of the claim

Required Skills/Experience 

  • Bachelor’s degree in Nursing required
  • 1-2 years of customer service or patient experience
  • Highly organized
  • Strong problem-solving and group work ethic 
  • Ability to interact with people of all ages and cultural backgrounds
  • Effective verbal and written communication skills

Intake Specialist

Job Purpose The Intake Specialist is an entry-level position at Orchid Medical with the function of processing all incoming referrals, inputting data into OMNI, and distributing workload to Care Coordinators.

Key Responsibilities 

  • Inputting new orders in a timely and accurate manner.
  • Distributing new orders to Team Leader in an orderly fashion.
  • Prioritization of Rush/Special orders, and providing relevant notification to Team Leader.
  • Assurance that all orders are received, input, and distributed to a Care Coordinator prior to the close of business for the day.
  • Tracking/documentation of order types and their distribution.
  • Verification of orders received online.
  • Saving documents (prescriptions, reports, etc.) into OMNI.
  • Gathering and verifying information regarding new referrals.
  • Process medical records requests.
  • Setting and completing reminders to follow-up on missing information/documents.
  • Notifying Care Coordinators/Team Leader of addition of information/documents to existing orders.

Required Skills/Experience 

  • Associate’s Degree.
  • 1 year of customer service or patient experience preferred.
  • Outgoing personality.
  • Familiarity with computers (Microsoft Windows applications).
  • Ability to interact with people of all ages and cultural backgrounds.
  • Strong organizational skills.
  • Effective verbal and written communication skills.

Software Developer

Job Purpose The Software Developer will work alongside the existing IT team to develop and improve internal information systems.

Key Responsibilities 

  • Responsible for completing tasks as they pertain to new and ongoing IT developments.
  • Prioritize tasks based on project deadlines and project priority level.
  • Communicate updates with all departments to ensure that all needs/requirements are being met.

Required Skills/Experience 

  • Bachelor’s degree preferred.
  • 1-2 years of development experience preferred.
  • HTML (required): for UI in both Cold Fusion and Asp.Net
  • JavaScript (required): needed for client validation, and showing/hiding fields based on client-side selections.
  • Adobe/PDF (required): knowledge of creating a PDF document with form fields that can be populated from code.
  • C# (required)
  • Asp.Net (required)
  • SQL (required): basic, working knowledge and understanding of how to call stored procedures.
  • Cold Fusion: ACE certification preferred.

Provider Relations Assistant

Job Purpose The Provider Relations department builds and maintains a network of healthcare providers who offer products and services to injured workers. The Provider Relations Assistant position is responsible for maintaining provider information and supporting the daily activities of the Provider Relations Department and Vice President of Provider relations.

Key Responsibilities 

  • Assist in the basic/daily operation of the Provider Relations Department.    
  • Assure provider contract and credentialing documentation is complete and accurate.
  • Input provider data into databases (OMNI & CRM) correctly and in a timely manner. 
  • Maintain provider files and communications.
  • Validate existing provider information and update OMNI & CRM, as needed.
  • Create and distribute weekly reports.
  • Check and verify provider credentials with approved sources (AMA, NPDB, OIG, etc.).
  • Prepare directories, conduct queries and analyze data as needed.
  • Obtain W-9s from providers and load into appropriate databases.
  • Distribute surveys to providers and assist in the analysis of same.
  • Develop and maintain Provider manuals for each service line.
  • Disseminate surveys and other provider education material to network providers.
  • Help providers with basic inquiries.
  • Maintain Provider Info Queue and Google doc on an ongoing basis.
  • Perform other duties as assigned.

Required Skills/Experience 

  • Bachelor’s degree preferred.
  • 1-2 years of provider network and relations experience preferred.
  • Highly organized and self-motivated.
  • Capable of working independently.
  • Ability to interact with people of all ages and cultural backgrounds.
  • Sound, current computer and small office management skills. Excellent Excel skills.
  • Proficient with Microsoft Office applications.
  • Effective verbal and written communication skills.

 

Equal Employment Opportunity Statement

Orchid Medical is an equal opportunity employer and is committed to the principle of equal employment, free of discrimination or harassment. All employment decisions at Orchid Medical are based solely on business needs, job requirements and individual qualifications.