Best-In-Class Service

At Orchid, all of our operations which includes our customer care center are based in the US. There are no off-shore services or automated phone trees. When you call Orchid, an intake specialist answers and pairs you with a dedicated care coordinator who specializes in communications with claims professionals and helps to provide the injured worker with the appropriate services and care necessary to get them back to life and back to work as quickly as possible.

99% client retention rate

We actively seek client and injured worker feedback on the services we provide. For the past 20 years, our 99% client retention rate demonstrates our commitment in helping to ensure best-in-class customer service. Nothing makes us more proud than satisfied clients and we’re grateful to share some of the comments we’ve had from them.

“I am the owner/operator of a medical case management company and serve carriers/employer groups in Florida and Missouri. My goal is to provide quality medical case management services to injured workers in a cost effective and efficient manner. I chose Orchid Medical for all of my services for DME, diagnostics, and other ancillary services. Because I bill for my services, it is important that I select an efficient ancillary provider since I pass this along to the carrier. I do not have time to make multiple telephone calls to the same ancillary vendor. When I contact Orchid Medical, I always get efficient and professional response to my requests. I am always notified that my referral has been received and receive timely updates on the services I request. The quality of the DME items is second to none.”

William H. Markillie, RN, BSN, CRRN, CCM
President/Chief Field Nurse Case Manager
Markillie & Associates, PLLC

Oh what a treat it was to visit you all in Orlando! We all left feeling very good about our partnership and optimistic about future opportunities. I just absolutely loved your team’s energy and spirit…I think the big insurance companies tend to lose that close-knit team identity and it was refreshing to see it in action at Orchid.  I loved your location and office space as well! We’re thrilled with the early results and really look forward to the future. We certainly do consider Orchid an extension of our team and are thrilled to be working with you! Please thank everyone on the team – we appreciate everyone’s efforts!”

Large, national insurance carrier
On-site visit of Orchid’s corporate office

“I am the National Account Manager for a national distributor of various pain management supplies and light DME equipment. I have worked with Orchid Medical for numerous years and I am extremely impressed with their service levels they offer injured workers and their customers. They have a tenacious attitude to be the best workers’ compensation company in their respective market and I would highly recommend any referral company to look at Orchid Medical as their preferred company when choosing a partner.”

Adam Davis
National Account Manager
Milliken Medical

“I just wanted to let you know how amazing everyone at Orchid is in assisting me in getting the job done. I have had several urgent requests lately or issues with getting scripts or the order and I know if I send my request to Orchid, it will be taken care of no matter what the obstacle is. I just had to send another urgent request for an MRI on my patient this morning without notes or a script, and I have to be out of the office today, but I know your team will take care of it which eases my mind. Please let everyone know how much I truly appreciate all they do for me!”

Nurse Case Manager
Managed Care Organization

“Orchid Medical gives me more time in my day to focus on managing my claims. They are reliable, honest and care about helping my patients get the treatment they need quickly. Not only do they save my company money on home health, but their turnaround of service is so quick and precise that I do not have to spend any time on following up for scheduling or reports.”

Claims Manager
Third Party Administration

“As you know, insurance companies do provide us a list of ancillary services companies. Fortunately, Orchid Medical is with most of my insurance companies and is my very first pick of all vendors. What I appreciate most about Orchid Medical is a reply to my email within the day, whether it’s regarding DME, therapy, home health, supplies, diagnostic testing, etc. Once assigned to a team member, I have found them to be professional, articulate, and responsive to my questions. I also appreciate a quote on the billing and that way we can pass on the savings to the insurance companies. I appreciate that I can call Orchid Medical on the phone for any type of emergencies and the care coordinators will do their utmost to assist in any way for the sake of the patient, the insurance company, and myself as a case manager. I appreciate their quality work.” 

Carole Canosa, RN, BS, CRRN, CCM
Nurse Case Manager

“I discussed the case with the claims examiner and it looks like the pain management doctor cut off the medication.  It appears the UDT revealed that the injured worker was using marijuana in violation of her pain contract.  Because of this, the doctor stopped prescribing medications. So yes, please close the case file.  I think this is a great result of your UDT program!”

Nurse Case Manager
Managed Care Organization

“Orchid Medical saves me time by helping me schedule all of my medical service and products needs. They are very friendly, quick and responsive, and truly care about helping injured workers return to work quickly. I would recommend using Orchid to all of my clients and I do. Thanks for all the good work you do for me. I can always count on Orchid when I have difficulty with other providers.”

Nurse Case Manager

“I just want to thank you for the recent opportunity to work with you and Orchid Medical. I had a referral for an injured worker who required the purchase of a power wheelchair. Our policy requires us to obtain quotes from at least three vendors. I am pleased to tell you that you had the lowest price by far of your competitors. So much so, that I felt the need to thank you formally.”

Workers’ Comp Claims Adjuster
Large Grocery Store Chain

“The services provided by Orchid Medical make my job easier. Regardless of the service, be it diagnostics, translation or home modifications, the staff at Orchid keeps me constantly updated on the appointments, locations and most-importantly, the results. Their attention to detail is unbeatable!”

“I would again like to acknowledge how diligent Orchid has been on this claim and addressing all problems in a timely manner. I appreciate and enjoy working with Orchid Medical. I spoke with the carrier to let them know your complex care coordinator and Orchid Medical have been on top of this claim. The examiner appreciated knowing that you are proactive, addressing the problems, and assisting us throughout the claim.”

Lisa Raimondi, Nurse Case Manager
Choices Case Management 

“Why we like Orchid Medical…..they promptly informed ‘us’ of a surgery hold and push back on DME need as our patient tested positive for Covid. Awesome customer service.”

Managed Care Manager
Workers’ Compensation Trust

“You all were super helpful for me today—excellent/quick work for an employee who had surgery this date!  Appreciate the super customer service that you all provided!”

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