Best-In-Class Service

At Orchid, there are no automated phone trees. When you call Orchid, an intake specialist pairs you with a dedicated care coordinator who helps to provide the injured worker with quality services and care necessary to get them back to life and back to work as quickly as possible.

99% client retention rate

We actively seek client and injured worker feedback on the services we provide. Our 99% client retention rate demonstrates our commitment in ensuring best-in-class customer service. Nothing makes us more proud than satisfied clients and we’re grateful to share some of the comments we’ve had from them

“I just wanted to let you know how amazing everyone at Orchid is in assisting me in getting the job done. I have had several urgent requests lately or issues with getting scripts or the order and I know if I send my request to Orchid, it will be taken care of no matter what the obstacle is. I just had to send another urgent request for an MRI on my patient this morning without notes or a script, and I have to be out of the office today, but I know your team will take care of it which eases my mind. Please let everyone know how much I truly appreciate all they do for me!”

“Orchid Medical gives me more time in my day to focus on managing my claims. They are reliable, honest, and care about helping my patients get the treatment they need quickly. Not only do they save my company money on home health, but their turnaround of service is so quick and precise that I do not have to spend any time on following up for scheduling or reports.”

“Thank you for all that you guys do for us!! GREAT JOB ALWAYS”

“I discussed the case with the claims examiner and it looks like the pain management doctor cut off the medication.  It appears the UDT revealed that the patient was using marijuana in violation of her pain contract.  Because of this, the Dr. stopped prescribing medications. So, yes, please close the file.  I think this is a great result of the UDT testing!”

“Orchid Medical saves me time by helping me schedule all of my medical service and products needs. They are very friendly, quick and responsive, and truly care about helping patients return to work quickly. I would recommend using Orchid to all of my clients and I do. Thanks for all the good work you do for me. I can always count on Orchid when I have difficulty with other vendors.”

“I just want to thank you for the recent opportunity to work with you and Orchid Medical. I had a referral for an injured worker who required the purchase of a power wheelchair. Our policy requires us to obtain quotes from at least three vendors. I am pleased to tell you that you had the lowest price by far of your competitors. So much so, that I felt the need to thank you formally.”

“The services provided by Orchid Medical make my job easier. Regardless of the service, be it diagnostics, translation or home modifications, the staff at Orchid keeps me constantly updated on the appointments, locations and most-importantly, the results. Their attention to detail is unbeatable!”

“You all were super helpful for me today—excellent/quick work for an employee who had surgery this date!  Appreciate the super customer svc that you all provided!!!”

quickfacts

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