I’ll never forget the day when I came across a model rowboat in the lobby of a church. The rowboat had oars on both sides of each seat and next to the rowboat was a sign that read: “A parish is not like a bus where everyone gets on and takes a seat. A parish is like a boat where everyone has a seat and at each seat is an oar. We all row together.”
As we’re coping with the challenges of the COVID-19 pandemic, the image of that rowboat along with its message has never been more powerful than now. Throughout the past few weeks, every Orchid team member has taken a seat in the proverbial rowboat, picked up an oar and have done their part. Our company has proven that the true strength and commitment of Orchid is not in the bricks and mortar – it’s our people.
I am proud and inspired by the way everyone at Orchid has demonstrated their commitment to maintaining business continuity and superior customer service levels. Here are some ways we’re coming together by combining our resources and talents to have the greatest impact for injured workers, the clients we serve and each other.
- Being available 24/7 to ensure we are doing everything possible to support our clients and injured workers
- Working closely with our network partners to ensure they are following COVID-19 guidelines and are able to provide care and services for injured workers
- Embracing virtual technology resources to maintain a human connection
- Offering TeleRehab services for injured workers to continue therapy sessions
- Engaging with our clients, injured workers and our team members frequently through video conferencing and two-way SMS texting via our OMNI Text™ platform
We often refer to our company as an Orchid Family. A challenging moment like this is the time to live family values. Even though we’re not in the same office, we remain a close Orchid Family. Throughout our business continuity efforts, our CEO, Paul Taylor, reminds us of this and our focus: “The most important thing for all of us at Orchid is to ensure the continuation of the highest level of customer service to our clients and provide injured workers with the care and services they need in the most effective manner possible during this time.”
The reality of life, present and post COVID-19, has not fully been realized yet and its consequences for our families, organizations, economy and society will play out over the rest of 2020 and beyond. Our thoughts are with everyone impacted by this pandemic. Please take care of yourself, your family and friends. With teamwork, determination and optimism, we will overcome this and move forward to a brighter future.
We all row together and we will move forward, together.